Jan 30, 2020
Reality Check: Success isn’t about driving Ferraris and sipping
champagne from a private jet…
It’s about how you handle problems.
No matter how many customers you get, how much profit you make… you
will always have problems.
Money might buy you a bigger team and more talented employees, but
then you’ve got the problem of
actually knowing your team!
How do you keep your finger on the pulse in
your own company?
That is one of
the biggest problems that SaaS founders
encounter when they start to scale.
Growing pains.
Losing touch.
Well, in this week’s episode of Escape Velocity, I sat down to
interview someone who has solved this exact problem for lots of
businesses: Claire Lew.
Claire is the CEO of Know Your Team.
They build software that saves a manager from becoming a bad
boss.
One minor improvement in team communication can have an exponential
effect on productivity, output and
growth business-wide.
It’s such a significant problem that Claire now works
with managers from DropBox, Mailchimp, AirBnb, and more…
…working with over 15,000 people in 25 countries
…and yet her own business is just 4 people!
Claire is infinitely intelligent, full of great stories,
and in this episode you’ll learn:
- Why her boss made her quit
- How she started with one-on-one consulting
- Her first customer (Jason from Basecamp!)
- Becoming a CEO at 24 years old
- Being profitable from month one
- The 3 biggest things most CEOs don’t know about their team
- Nailing the right pricing
- Rebuilding your own product
I love Claire’s story because it maps out the time-tested steps to
growth.
She had a problem (she hated her boss), she wanted to solve this
problem (developed a way to provide feedback), she began helping
people 1-on-1 (idea validation), then she scaled into a SaaS.
Starting a great business is not
rocket science.
Sometimes simplicity is the key.
Get your headphones in, queue up the episode
right here, and don’t forget to leave a comment. I love getting
the conversation going!
--
Dan Martell has advised more startups than his hometown
has people and teaches startup founders like you how to
scale. He previously created, raised venture funding
for and successfully exited two tech startups: Flowtown and
Clarity.fm. You should follow him on twitter @danmartell for tweets
that are actually awesome.
+ Instagram (behind the scenes): http://instagram.com/danmartell
+ Facebook (live trainings + Q&A): http://FB.com/DanMartell
+ Twitter (what I'm reading): http://twitter.com/danmartell